All products – opened or not – can be returned for any reason. Send the items back to us within 60 days and we'll refund your money. LuckyVitamin brand products can be returned within 1 year! Once we receive the package, we'll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error). If 60 days has passed since your purchase, we're sorry, but we can't accept this item as a return.
How to Make a Return
- Circle the products you are returning on the enclosed packing slip. Please indicate the quantity you are returning of each item and reason for return.
- Pack the products securely in a sturdy package and include the packing slip.
- Return the package to LuckyVitamin:
OPTION A (CONTINENTAL US CUSTOMERS ONLY)
- Log in to order history and/or click the link in your order confirmation email.
- Click the "generate label" button
- An email will be sent to the email address used to place the order.
- Print label and adhere to your package and drop off to FedEx or USPS. Or take email with code to FedEx (i.e. no printing required).
- Jot down your tracking number for your records.
- NOTE: A $7.95 return shipping fee will be deducted from your return credit as a return shipping fee (unless the reason for return is due to our error or you are an LV+ Member at the time your return is processed)).
- Address your package to: LuckyVitamin.com, ATTN: Returns Department, 1620 Central Ave, Roselle, IL 60172
- Return package using your preferred shipping carrier.
*There is no postage required. Allow 2-3 weeks for your return to process. You will receive an email confirming your refund.