Please be informed that we do not ship any probiotics in ice nor are they shipped to us from the manufacturing companies cold or in ice. We do store probiotics properly in our climate-controlled warehouse. There is a lot of misinformation about the stability of probiotic products. Probiotics are actually made to withstand shipping and are overstuffed to compensate for potential die-off. Packages and bottles are hermetically sealed with heat. The plastic sealing helps protect the product from exposure to oxygen, which is what really kills the bacteria. After the package is opened by the customer and oxygen does get into the bottle, it is suggested to follow the directions on the package.
During warmer months, customers should consider their shipping destination climate and possible heat exposure that may occur to temperature-sensitive items. We offer expedited shipping methods that you may choose to help lower risk of heat related damage to your products. LuckyVitamin does not take responsibility for melting or damage caused by heat while in transit, no refund or replacements will be given due to melted chocolate. Most melting issues can be resolved by placing the item in the freezer.
Q: I live in a warm weather state and my probiotic item was on my porch for 4 days. Is my product ruined due to the excessive heat?
A: Most probiotics will survive in room temperature up to six months. If exposed to extreme heat, the product may degrade a little but is not ruined. The product is still usable. Please be sure to refrigerate as soon as possible. In the future, if you have concerns, please choose an expedited shipping method.
Q: How long can probiotics survive without being refrigerated?
A: Generally speaking, probiotics can survive up to 2 years in the fridge; 10 to 20 years in the freezer; and 6 months at room temperature not above 84 degrees.